Google Chat
Add Google Chat, and your agent answers direct messages sent to a connected Google account. It finds that account’s direct message conversations automatically, so there are no spaces to configure.
Before you start
Section titled “Before you start”Connect a Google Workspace account the agent can see, at any scope. The agent answers as that account, so consider a dedicated account for it.
Add Google Chat
Section titled “Add Google Chat”-
Open the agent in the dashboard and select its Channels tab.
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Select Add new channel, then Google Chat.
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Under Parent connection, select the Google account. Alfe fills in the account for you.
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Select Add channel.
Limitations
Section titled “Limitations”- Direct messages only. The channel doesn’t answer in spaces.
- One account per agent. An agent can have one active Google Chat channel.
Pricing
Section titled “Pricing”Google Chat is free to add. You only pay for what the agent uses, from your credit pool.
Related
Section titled “Related”- Google Workspace connects the account.
- Channels compares every messaging platform.