How voice is billed
Voice usage comes out of the same credit pool as everything else on Alfe, so there’s no separate voice balance to manage. The one exception is a phone number’s monthly charge, which goes on your subscription.
What draws on the credit pool
Section titled “What draws on the credit pool”These draw on your credit pool as you use them:
- Text-to-speech — metered by the amount of text spoken.
- Speech-to-text — metered by the duration transcribed. This includes dictation in the message box.
- Calls — metered per minute.
- Texts and WhatsApp messages — metered per message.
What goes on your subscription
Section titled “What goes on your subscription”Each phone number is an add-on item on your platform subscription, charged monthly while the number is connected. Disconnecting a number cancels the charge. See Phone & SMS.
Keep your balance funded
Section titled “Keep your balance funded”Alfe checks your balance before it starts voice work. If you don’t have enough credits, it declines new voice usage until you top up. Keep a balance, or turn on auto-recharge, so your agents stay reachable. See Usage and top-ups.
Current rates are on the Live pricing page.