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Phone & SMS

Give your agent its own phone number, and people can call it or text it. Each number belongs to one agent, so that agent answers, with its usual memory and tools.

What a number can do

Section titled “What a number can do”

Every number supports:

  • Calls. People call and talk to the agent. The agent can also place outgoing calls.
  • SMS. People text the number, and the agent replies by text. The agent can also send texts first.

Calls and texts from the same person share one conversation.

WhatsApp is separate. You can add it to the same number when you want it.

Get a number

Section titled “Get a number”

  1. Open the agent in the dashboard and select its Channels tab.

  2. Select Add new channel, then Mobile (SMS + phone).

  3. Pick a country, and optionally search by a term such as an area code. The list shows each number’s location and monthly price.

  4. Select a number, then select Purchase number.

The connection shows Provisioning while Alfe buys and configures the number. It shows the phone number’s price and Connected when it’s ready, and the agent can then take calls and texts.

The country list in the picker is always current. Number prices differ by country and number type.

Give up a number

Section titled “Give up a number”

To release a number, select Disconnect on its row in the agent’s Connections tab and confirm.

You also can’t move a number to another agent. Release it, then buy a new one for that agent.

Billing

Section titled “Billing”

A number has a monthly charge, added to your platform subscription while the number is connected. Calls and texts draw from your credit pool as they’re used. See How voice is billed and Live pricing.

Next steps

Section titled “Next steps”